Refund policy
Return & Refund Policy
Website: dofehand.myshopify.com
Thank you for shopping with [DOFE]!
Every product we offer is handcrafted with love and care by skilled artisans. Because of this, each item is unique. However, if you are not fully satisfied with your purchase, we’re here to help.
1. Returns
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You can request a return within 7 days of receiving your order.
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To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
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Some items, such as customized, personalized, or discounted products, cannot be returned unless they arrive damaged or defective.
2. Damaged or Defective Products
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If you receive a damaged or defective item, please contact us within 48 hours of delivery.
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Send clear photos or a short video showing the issue to [dofe.handcraft@gmail.com].
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Once verified, we’ll offer a replacement or a full refund, depending on product availability.
3. Refunds
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After receiving and inspecting your returned product, we’ll notify you about the approval of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Please note: Shipping or COD charges (if any) are non-refundable.
4. Exchanges
We currently allow exchange only for damaged or defective products. For other reasons (like color or design preference), please place a new order.
5. Cancellation Policy
Orders can be cancelled within 12 hours of placing them. Once dispatched, cancellations are not possible.
6. Contact Us
If you have any questions about returns or refunds, reach out to us:
📧 Email: dofe.handcraft@gmail.com
📞 Phone: +91 7898591110
Note: As our products are handmade, slight variations in color, texture, or design are natural and not considered defects. These small differences make each piece truly one-of-a-kind!